If experiencing trouble with the phone mounts themselves, you may purchase a new mount and request reimbursement up to $400. This is a one-time reimbursement per truck. To assist us in tracking the reimbursements, please email us the truck numbers and scan a copy of the receipt(s). After we receive this information, your reimbursement payment will be added to a subsequent check. Feel free to email me with any questions concerning this matter.